Pay Your Bill

Welcome to Memorial Health System’s Online Bill Pay

We are committed to providing you with secure, convenient options to manage your healthcare billing. Whether you are paying for services received at one of our three hospital locations, or at any other Memorial Health System location, we have tailored solutions to meet your needs.

Did You Know?

Managing your medical bills has never been easier! With our secure online bill pay system, you can:

• View a full version of your statement anytime you need it.
• Make payments online 24 hours a day, seven days a week – on your schedule.
• Pay your bills your way by covering part of a bill or all of it at once.
• Check your payment history and balance to stay in control of your finances.
• Choose how you want to receive statements, making it simple and convenient for you.

Help with Online Bill Pay

If you encounter any issues or have questions about your bill, our dedicated customer service team is here to assist you.

• Customer Service:
  Call (228) 867-4108 or (800) 844-0735 for:
  · Making payments over the phone.
  · Payments for specific charges.
  · Assistance with access codes.
  · Questions about your online balance.
• Technical Support:
  Call (877) 621-8014 for:
  · Issues with the Online Bill Pay portal.
  · Payments not reflecting immediately on your balance.

Additional Information

• Payment Posting:
  · Your online balance includes all charges for services received after June 14, 2014.
  · Payments made online will be applied to the first bill owed.
  · Charges will be available to pay online for 120 days from the statement date, after which unpaid balances may be transferred to our partner, BC Services Group, for payment arrangements.
• Other Bills: In addition to your hospital bill, you may receive separate bills from physicians who provided services (e.g., radiologists, consulting physicians). These balances must be paid directly to their offices.

Payment Posting:

• You will have one balance which includes all charges.
• The balance is subject to change depending upon changes regarding additional charges/payments to your account.
• No charges for services prior to June 14, 2014 will be included in this balance.
• A payment made through Online Bill Pay will post to your first bill owed.
• You cannot pay select charges. If you wish to make a payment on a specific charge, you must call or visit Customer Service at (228) 867-4108 or (800) 844-0735.
• Charges will be available to pay online for 120 days from statement date. The balance will then be transferred to our partner, BC Services Group, for payment arrangements if not paid in full in 120 days.
• In addition to the bill from Memorial, you may also receive bills from physicians who may have provided services (Ex: radiologists, consulting physicians, etc.). This amount will not be included in your balance. You will need to contact their office directly.

Online Bill Pay Refund Policy:

The Customer Service Department will work with you to resolve any billing discrepancies that may occur. If there is an overpayment to your account, it will be refunded to the appropriate party. Please allow a minimum of four weeks for a credit balance to be processed.

In addition to the bill from Memorial Health System, you may also receive bills from physicians who may have provided services (Ex: radiologists, consulting physicians, etc.). This amount will not be included in your balance. You will need to contact their office directly.

Charges will be available to pay online for 120 days from statement date. The balance will then be transferred to our partner, BC Services Group, for payment arrangements if not paid in full in 120 days.

Frequently Asked Questions

Billing & Statements

Q: Why am I receiving digital statements instead of paper? Patients who consistently open emails or engage with text messages may receive digital-only statements.

Q: Will I still get paper statements if I prefer them? Yes. Every digital message includes an option to opt out. You can update your preferences anytime in the online portal here: www.personapay.com/wearememorial.

Q: What if I don’t have an email or mobile number on file? You will automatically receive paper statements by mail.

Q: What if I don’t open digital messages? If you do not engage with digital messages, you will receive paper statements.

Q: How do I find my Guarantor Number? The Guarantor Number is the number behind the forward slash (/) in all text messages and emails. A Guarantor Number is also included in every statement.

Collections

Q: Could someone be sent to collections without being contacted? We now have multiple documented attempts before any account is sent to collections.

Q: What if my contact information is wrong? If a patient provides an incorrect address, phone number, or email, we may be unable to reach them. Keeping contact information updated is essential.

Billing Tools & Support

Q: How do I check my balance or make a payment? Visit our online portal: www.personapay.com/wearememorial

Q: How do I request a detailed bill or submit insurance information? Email CustomerService@mhg.com or call (228) 760 9133.

Q: How do I set up a payment plan? Payment plans are available through the portal or by calling Customer Service.

Q: Where can I find information about financial assistance? Visit our Financial Assistance page or call our Financial Counselors at (228) 867 4118 or (228) 867 4128.

Q: How do I know if my insurance has paid? Your insurance provider will send an Explanation of Benefits (EOB) showing what was billed, what was allowed, what was paid, and what you owe.