Memorial Health System complies with all applicable federal civil rights laws and does not discriminate or exclude people from treatment on the basis of race, color, national origin, age, disability or sex, including on the basis of pregnancy, sex stereotyping and gender identity.
Memorial Health System provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Information in other formats (large print, audio, accessible electronic formats, other formats)
- Qualifies language interpreters
- Information written in other languages
Memorial Health System has adopted an internal grievance procedure providing prompt and equitable resolution of complaints alleging any actions prohibited by federal regulation and law. Any person who believes someone has been subjected to discrimination may file a grievance under this procedure.
It is against the laws for Memorial Health System to retaliate against anyone who opposes discrimination, files a grievance or participates in the investigation of a grievance.
Grievances must be submitted, in writing, within 60 days of the date the person becomes aware of the alleged discriminatory action. The process of a grievance investigation is available for review from the Office of Customer Satisfaction Department.
The individual, or individuals, designated as grievance coordinator(s) is/are available through the Patient – Customer Satisfaction Department.
Alternative Method for Filing a Complaint
U.S. Department Of Health And Human Services, Office for Civil Rights
200 Independence Avenue SW
Washington, DC 20201