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Patient Portal User Guide

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Navigating through your myMemorialConnection will differ between the various desktop and mobile devices, but the information available will be the same.

  • Homepage
  • Results
  • Health Profile
  • Online Bill Pay
  • Messaging
  • Account Settings
  • Appointments
  • External Links
Download the User Guide

Who Can Access myMemorialConnection?

An adult 18 years or older can access their health record. Parents or guardians may create an account on behalf of a minor up to the age of 18.

If you have been a patient at Memorial Hospital or Memorial Physician Clinics after 2014 and have not previously created an account in the patient portal, you can self-enroll for myMemorialConnection.

Technical support is available by emailing patientportalsupport@mhg.com.

Health Profile

An overview of health information including current medications, immunizations, allergies, and health issues.

Results

The latest 10 results show on the home page. Selecting the Results hyperlink will take you to the list of results Memorial publishes to the portal. All test results are not published in the portal. Please contact your provider for results you cannot find in MyHealthRecord.

Documents

You may not have documents available on this link if your health care provider has not specifically sent a document to this location. Documents can also be found in the Visit Summaries and your Message Inbox.

Medications

A list of your current medications. This information is from your medical record at Memorial Hospital and Physician Clinics Gulfport. Dose, frequency, and route information displayed may have changed when your prescription was filled. Always consult your pharmacy or health care provider for instructions and medication information.

Procedures

A list of procedures documented in your electronic medical record at Memorial Hospital and Physician Clinics Gulfport.

Visit Summaries

A summary of important information regarding your care received in the Memorial Hospital and Physician Clinics health system.

Radiology

A list of radiology reports since June of 2019. All radiology results may not appear in the patient portal. If you have questions regarding your results, please call your provider.

Online Bill Pay

  1. Select the Online Bill Pay link from the table of contents. You will be linked to our main website.
  2. Click the “Pay A Bill” button at the top of the page or the person icon in the lower left corner of your browser window.
  3. Enter the last name of the bill recipient and their date of birth.
  4. Enter the access code from your billing statement.
  5. Check the box to accept the Terms of Use.
  6. Select “See Accounts Next Step”.
  7. Enter the required credit card information and payment amount.
  8. Click “Make Payment”.

Messaging

Messaging links to your inbox within the patient portal to your Memorial health care providers.

How to Send a General Message

  1. Click on Messaging located in the table of content of the myMemorialConnection patient portal.
  2. Select “Inbox”.
  3. Select “Send a Message”.
  4. Enter the name of your provider in the “To” search field then select the provider’s name from the drop-down list. Please contact your provider’s office if you do not see their name or do not know which provider to choose.
  5. Click inside the “Subject” field and select an appropriate topic. Documents can be attached.
  6. Add your text message then click “Send”.

How to Retrieve Messages from Your Provider

You will be alerted by email when you have a new message in your myMemorialConnection account.

How to Request a Medication Renewal

  1. Click on Health Record then Medications from the table of content
  2. Select “Renew” from the Current Medications list.
  3. Choose the provider that will receive the request. Enter the name and select your provider from the drop-down list
  4. Select the prescription(s) you would like renewed and how it will be made available.
  5. Include the best way to contact you with questions along with any additional comments.
  6. Click “Send” to submit your request.

How to Request an Appointment

  1. Click on Appointments from the table of content.
  2. Select “Request Appointment”.
  3. Choose the provider that will receive the request. Enter the name and select your provider from the drop-down list.
  4. Complete all required visit information
  5. Click “Send Request”.

How to Send Summary Records to Other Parties

  1. Click on Health Record then Visit Summaries.
  2. From the list of summaries, click on “Send” by the appropriate visit.
  3. Enter the email address of the intended recipient.
  4. Include the best way to contact you with questions along with any additional comments.
  5. Click “Send”.

How to Change the Email Address for Signing In

  1. On your desktop, click your account name on the top right corner of the banner bar. (From within the Healthelife app, use the gear setting in upper right corner.)
  2. Select “Sign In and Security” from the drop down menu.
  3. Update the email address and click “Save”. Extra security steps will follow.

How to Change the Email Address for Notifications

  1. On your desktop, click your account name on the top right corner of the banner bar. (From within the Healthelife app, use the gear setting in upper right corner.)
  2. Click your account name at the bottom of the table of content.
  3. Select “Notifications” from the drop-down menu.
  4. Update the email address and click “Save”.

Notifications from the portal are sent to this email address. Your notification email address can be different than the email address associated with your sign-in account.

How to Request a Change in Health Information

The health information provided in myMemorialConnection is in the electronic medical record at Memorial Hospital and Physician Clinics Gulfport. If you believe any data is incorrect, please notify Medical Records (Health Information Management Department) at 228-865-3172 for instructions on the record amendment process.

How to Request a Change in Patient Information

  1. Click your account name at the bottom of the table of content.
  2. Select “Patient Information” from the drop-down menu.
  3. Make desired changes to the information that appears in the editable fields.
  4. Choose the provider that will receive the request. Enter the name and select your provider from the drop-down list.
  5. Add any additional comments.
  6. Click “Send Update Request”.

myMemorialConnection secure messaging is intended for routine health-related inquiries, not for urgent issues. If you are having a medical emergency, call 911.