Exceptional Care That Transforms.

Celebrating Black History Month – Charlotte Smith

This year, Memorial is celebrating Black History Month by spotlighting members of our team who embody our mission of healing, inspiring, and transforming the health of our community.

Charlotte Smith

Charlotte has been part of the Memorial team for 23 years, serving in Customer Service and Patient Financial Services. She is a Refunds Specialist, reviewing and resolving overpayments on patient encounters after insurance and private payments have been received. She says, “I love researching and resolving the credit status of patient encounters. I enjoy working with my coworkers to resolve issues that affect the Revenue Cycle.”

One of her teammates wrote in her spotlight: “Charlotte is a hard worker, an encourager, and an around great coworker to have! She is very knowledgeable about our job and she is always kind and keeps us laughing! Plus, she has the BEST laugh ever!”

Honoring the contributions of many

Charlotte volunteering with Zeta Phi Beta Sorority, Incorporated

“Black History Month is the nation’s way of acknowledging and celebrating the many, many roles and contributions African Americans have made to help shape our great country,” Charlotte shares. She is inspired by American memoirist, poet, and civil rights activist Dr. Maya Angelou.

Charlotte adds, “I first learned of Dr. Angelou as a youth and decided to read her autobiography entitled, ‘I know why the caged bird sings’. As an adult, I was always encouraged and even more inspired to do the most I could with the time I had. And I am always reminded of one of Dr. Angelou’s quotes – ‘People may forget what you said, but they will never forget how you made them feel’.”

Supporting the community

“I will be celebrating Black History Month by participating in various community service projects with my sorority sisters of Zeta Phi Beta Sorority, Incorporated. I have been a proud member of this sorority for 30 years and I absolutely enjoy giving back to my community,” Charlotte says.

Thank you for sharing your story, Charlotte, and thank you for all that you do for our patients and community!

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