Service Desk Analyst – I/S Applications

Provides 24/7 network, hardware, and software support for the organization’s computer information systems and devices which includes troubleshooting and resolving issues for clinical, administrative, and financial applications, desktop issues, and mobile devices.  Oversees and monitors network status, evaluates the performance of multiple applications, runs appropriate testing and diagnostics, and escalates issues to other applications and network analysts as needed. Oversees the Information Systems Service Desk operation and provides excellent customer service.